Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.
Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.
In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.
Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.
Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.
Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.
Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.
Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.
Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.
Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.
CEO and Managing Director, Kathmandu
Event Director, Metapack
Managing Director, Digital Retailing, Al-Futtaim
eCommerce Director, Revolution Beauty
Managing Director, Family Business Place
Partner, Head of Business Development, Knight Frank
Chief Digital Officer, Arcadia
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.