Keynote Speaker in London
Martin Newman, a keynote speaker in London, sets the gold standard in delivering transformative insights in customer experience and centricity. With over 40 years of experience, presenting to major brands like Toyota, GSK, Pandora, and Meta, Martin has established himself as London’s leading keynote speaker in customer centricity, CX, business, and retail.
As a keynote speaker for events across Greater London, Martin Newman leverages his real-world examples and success stories to provide dynamic presentations, all individually designed to your event’s specific needs. His engaging approach makes him one of London’s most sought-after voices for conferences, corporate events, and workshops across various industries.
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Retail Week
Booking the Right Keynote Speaker for Your London Event
Meet Your Event's Purpose and Objectives: Understanding the audience's needs and the event's goals should be considered when choosing your keynote speaker. Martin Newman, with his extensive experience in customer experience, customer centricity, and a huge variety of industries, can adapt his presentations to meet any specific objectives, ensuring a resonant, relevant, and impactful delivery.
Relevant Speaker Expertise and Topics: Keynote speakers in London cover a broad spectrum of topics. Martin Newman's areas of expertise align with popular London speaker themes like digital transformation, customer engagement, and future work trends. His ability to engage and inspire makes him a sought-after speaker for London events focusing on business and economics, leadership, and motivational themes.
Top Keynote Speaker Themes in London
In London's ever-evolving keynote speaking landscape, Martin Newman is at the forefront, addressing themes that are not only current but also essential for businesses and individuals alike. His presentations delve into:
Customer Centricity:
The Building Blocks of Future Success
We all talk a good game when it comes to ‘being customer centric’ or ‘putting the customer at the heart of all we do.’ But what does that really mean? To be truly customer centric you must think about all that you do and not just the experience the customer sees.
Turning customers into fans:
How to achieve an emotional connection with your brand
99% of businesses have customers; they don’t have fans. That is because we still look at customers as a cost centre rather than a profit centre. Often great at bringing them in the door through acquisition marketing but have little to no focus on retaining them and building their lifetime value.
The 10 NEW ROIS: GUARANTEE SUSTAINABLE COMMERCIAL SUCCESS
In this engaging presentation, Martin challenges the conventional ROI model and introduces ten fresh metrics that truly matter to consumers and foster lasting value for businesses. Align with customer values, build trust, and embrace social responsibility to guarantee commercial success.
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Culture Eats Strategy for Breakfast:
Winning The Hearts and minds of both colleagues and customers
You can have the best-looking strategy on paper, but if you have a poor culture, it won’t be worth the paper it’s written on. Martin will bring practical examples of businesses with great cultures to help you plan how to improve yours’, so that you drive engagement with both your employees and your customers and build a more sustainably successful business.
The New Retail playbook:
Getting Ready for The Next Phase of Digital Evolution and The Metaverse
We all want to know what’s coming next. Martin has a track record of predicting what’s coming down the line and how we should be planning for it now. Bringing a realistic view of how consumers will adopt digital, omnichannel, the metaverse and more to help you plan your roadmap for transforming your business to meet customer needs now and in the future.
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Measuring What Really Matters:
Turning data into actionable insight and Customers into Fans
Almost all the KPIs we measure tell us nothing about how to improve our business. They are outputs and measures, not inputs, that drive actionable insight. Conversion rates, average order values, units per transaction, dwell time, abandonment rates, unique visitors, returning visitors, returns rates and so on.
Retail Week
Xavier Simonet
CEO and Managing Director, Kathmandu
Joanna McDonough
Event Director, Metapack
Mark Fenton
Itau
Mark Fenton
Itau
Rizwan Rajpoot
Managing Director, Digital Retailing, Al-Futtaim
Nadine Neatrour
eCommerce Director, Revolution Beauty
Amalia Brightley-Gillott
Managing Director, Family Business Place
Jeremy Metson
Partner, Head of Business Development, Knight Frank
Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with some of the most significant retail brands, both as a consultant but more importantly, as a practitioner.
His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.
However, his biggest strength is his ability to see everything through the eyes of your customer and his constant challenge to his clients and partners is to focus on delivering the very best customer experience. That isn’t easy for most people and yet Martin can explain the hardest concepts in the easiest of terms.”
Andy Harding
Chief Digital Officer, Arcadia
upcoming events
Customer Centricity Masterclass
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
Strathclyde Business School
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
MBA in a Day
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Retail Fest
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.
book martin now
Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.