Martin newman

Speaker | Educator | Author | Advisor  

Martin is one of the world's most sought-after speakers in customer experience and customer centricity, who has taken centre stage at many leading global events and presented keynotes and strategic sessions for some of the world's biggest brands. such as Toyota. GSK. Pandora. Meta and more. Martin not only entertains. inspires and educates, but he also delivers actionable insight for any business audience.

Martin Newman speaking at events
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“Incredibly engaging (and humorous) keynote! Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking.”

Retail Week

Keynote Speaking Services

Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.

experienced and trusted keynote speaker

As a sought-after keynote speaker, Martin brings a wealth of experience from his 40+ years in retail and consumer facing brands. His expertise extends beyond theory, as he draws from real-world examples and success stories that captivate and inspire. Whether you are navigating the challenges of digital transformation, cultural change, honing your customer engagement strategies, or seeking innovative approaches to drive customer lifetime value and sustainable business success. Martin's keynotes are tailored to meet your specific needs.

Martin Newman speaking at events
Martin Newman speaking at workshop

creating powerful insights to businesses

Each keynote is a masterclass, blending thought leadership with practical strategies. Martin Newman doesn't just speak; he ignites conversations, sparks ideas, and leaves a lasting impact. Discover the power of a keynote speaker who doesn't just share knowledge but transforms it into actionable insights, guiding any business towards a customer centric and more profitable future.

Topics

Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.

Customer Centricity:
The Building Blocks of Future Success

We all talk a good game when it comes to ‘being customer centric’ or ‘putting the customer at the heart of all we do.’ But what does that really mean? To be truly customer centric you must think about all that you do and not just the experience the customer sees. How you treat your own colleagues, your culture, your approach to diversity and inclusion and the environment, your values and purpose as an organisation, how you use technology to empower both your colleagues and your customers, how you move from transacting to building relationships and how you measure what good looks like. These are all building blocks to being a customer centric business. Martin brings case studies from around the world of brands that do all of this well and what the outcome is.

workshop
Martin Newman speaking at events

Turning customers into fans:
How to achieve an emotional connection with your brand

99% of businesses have customers; they don’t have fans. That is because we still look at customers as a cost centre rather than a profit centre. Often great at bringing them in the door through acquisition marketing but have little to no focus on retaining them and building their lifetime value. Martin will demonstrate how the most successful companies have been able to create an emotional connection with their customers to the point where they are fans of their brand rather than seeing themselves as customers.

The 10 NEW ROIS: GUARANTEE SUSTAINABLE COMMERCIAL SUCCESS

In this engaging presentation, Martin challenges the conventional ROI model and introduces ten fresh metrics that truly matter to consumers and foster lasting value for businesses. Align with customer values, build trust, and embrace social responsibility to guarantee commercial success. Uncover practical strategies and real-life examples from successful brands as Martin delves into each of the 10 New ROIs. Learn how to reshape your business mindset and practices, from personalised customer engagement to leveraging actionable insights for performance improvement. Join Martin in reimagining success with customer-centric models that drive loyalty and growth and sustainable growth.

Martin Newman speaking at events
Martin Newman speaking at events

Culture Eats Strategy for Breakfast:
Winning The Hearts and minds of both colleagues and customers

You can have the best-looking strategy on paper, but if you have a poor culture, it won’t be worth the paper it’s written on. Martin will bring practical examples of businesses with great cultures to help you plan how to improve yours’, so that you drive engagement with both your employees and your customers and build a more sustainably successful business.

The New Retail playbook:
Getting Ready for The Next Phase of Digital Evolution and The Metaverse

We all want to know what’s coming next. Martin has a track record of predicting what’s coming down the line and how we should be planning for it now. Bringing a realistic view of how consumers will adopt digital, omnichannel, the metaverse and more to help you plan your roadmap for transforming your business to meet customer needs now and in the future.

Martin Newman speaking at events
Martin Newman speaking at events

Measuring What Really Matters:
Turning data into actionable insight and Customers into Fans

Almost all the KPIs we measure tell us nothing about how to improve our business. They are outputs and measures, not inputs, that drive actionable insight. Conversion rates, average order values, units per transaction, dwell time, abandonment rates, unique visitors, returning visitors, returns rates and so on. These are the ‘how’, not the ‘why’. Martin will bring insight of all the inputs and ways to capture the insight that can help to transform your businesses. From NPS and CSAT to the voice of the customer and the voice of our colleagues,  demonstrating how the most successful brands and paying attention to the insight that really matters.

why BOOK martin?

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Knowledgeable

Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.

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Educational

Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.

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ACTIONABLE INSIGHT

In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.

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delivers

Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.

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INSPIRing and EMPOWERing

Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.

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ENGAGing

Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.

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HUMORous and STRATEGic

Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.

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EXPERTise

Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.

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BUSINESS experience

Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.

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DIVERSE

Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.

Testimonials

upcoming events

Customer Centricity Masterclass

Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.

Martin Newman

Strathclyde Business School

A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.

workshop

MBA in a Day

Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.


Martin Newman

Retail Fest

Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.

Martin Newman speaking at events

book martin now

Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.