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Martin interviews Andy Harding – Practicology Conference 2016

13th February 2017
andy harding interviewed by martin newman

Andy Harding, former Chief Customer Officer for House of Fraser, speaks to Martin at the Practicology Conference in 2016.

 

In the video, Andy talks about the experience gained in the role, and offers up some of the lessons he has learned. He and Martin discuss customer-centricity in the retail space, as well as how Andy applied this at House of Fraser.

They also touch on the use of technology within House of Fraser and the development needed to push your brand forward.

 

 

 

About Andy

Andy Harding is currently the CEO of Alamy. In the past he has held key roles with other brands such as Carphone Warehouse, Ryman and BHS. He is also an advisor to Poq and Yext.

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