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A Rant About Delivery

17th January 2009

Call me old fashioned if you will, but I still believe in the premise that when a customer places an order online, they should receive their goods within the timeframe highlighted by the retailer. Or better still, they should actually receive their order at all!

How about really stretching it…

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Introduction

Clearly we are in the grip of an economic storm, and very few if any retailers will escape unscathed. Most retailers normally experience a downturn in a weakening economy. However, as consumers rein in spending, a downturn is usually not distributed equally among all retailers. The extent of the…

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Martin Newman is one of the UKs most experienced and respected e-commerce practitioners and he has been involved in multi channel retailing for over 25 years having had P&L responsibility for retail, direct mail, e-commerce, kiosks and call centre channels for a number of retailers including Ted Baker, Harrods, Pentland brands (Speedo, Kickers, Boxfresh etc) Burberry and Intersport.

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